Toll-Free Conference Calls
- How long does it take to set up an account?
- How much does it cost?
- Are there any hidden costs involved for this service?
- Will anything extra appear on my phone bill?
- How do I host a conference call?
- How many people can be on a conference call?
- How many conferences can I set up and can they be simultaneous?
- How can I increase the volume on the call?
- Does the number of participants affect the quality of a conference?
- What is the customer support telephone number?
- Why was there an echo and how do I get rid of it in my conference?
- Can I have the same access number and conference codes each time I schedule a conference?
- How far in advance do I need to schedule my conference?
- Is this an internet call?
- What does the first caller hear upon dialing in to a conference?
- Is it possible for the presenter to mute the entire conference?
- Can the call be recorded and transcribed? How?
- Can I get a local number for my conference?
- Can I use your service from outside the United States?
- How do I handle participants from different time zones?
- Are the conference calls private and secure?
- How can I get my user name and/or password if I forget?
- Is live customer support available?
- Where can I find my bill?
- How do I see who was on my previous conference call?
- What about a seeing who is on my live call?
- What does "Conference 1, 2, 3, 4 and 5" mean on the sign up page?
- Do I have to sign a service contract?
- What is the best way to invite participants to the call?
- How do non-U.S. Residents join the call or Out-Dial?
- What if someone calls from a payphone?
- How do I start a Question and Answer Session From Website?
- What if someone calls from Alaska or Canada?
1. How long does it take to set up an account?
Instant Set up with On-line application. As soon as we approve your account, you will receive an email with instructions on how to schedule and participate in conference calls using CorporateConferenceCalls.com.
Top2. How much does it cost?
The toll-free bills on usage only at 5.9ยข per minute per person dialed into your conference.
Top3. Are there any hidden costs involved for this service?
There are no hidden costs of any kind; we have no setup fees, monthly fees, minimum or contracts. The only other charge that will show on your statement is a 3% federal tax.
4. Will anything extra appear on my phone bill??
No, we are not affiliated with any telephone carrier and will not have any charges or fees added to your phone bill.
If you dial the direct access phone number with a (404) area code you will be responsible for your own long distance charges billed at the rate designated by your long distance carrier.
5. How do I host a conference call?
Once your account has been activated you will receive an e-mail containing your access phone number, moderator code and participant code. Give your participants the access phone number and participant code along with the time and date of your conference. Include the time zone if your participants are stretched across the United States or internationally.
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6. How many people can be on a conference call?
We can accommodate any number of people. However, we do require a reservation for a conference over 50 participants. This needs to be scheduled with our customer service department a minimum of two working days ahead of time.
7. How many conferences can I set up and can they be simultaneous?
If you are signed up for the toll-free rate plan you can have as many sets of conference codes as required to run simultaneous conferences.
If you are signed up for the flat rate plan you will be required to pay a monthly charge for each set of conference codes needed.
8. How can I increase the volume on the call?
You may increase your volume on your phone by pressing *4. Each time you press *4, the call will increase in volume. There are 3 levels of volume increase. Once you press *4 during the highest level of volume, the volume level will return to the lowest level.
Top9. Does the number of participants affect the quality of a conference?
No the number of participants does not affect the quality or clarity of a conference. We use 100% fiber optic lines to ensure the best quality available.
Top10. What is the customer support telephone number?
Customer service and support can be reached at 1.800.332.1605
Top11. Why was there an echo and how do I get rid of it in my conference?
There are several possibilities as to the cause of echoing. If you have multiple phones dialed into your conference in the same room or general area you can pick up an echo from the phones around you.
- Using a speaker phone not specifically made for conferencing can create an echoing effect.
- Having multiple cell phones dialed into your conference can cause echoes.
- Getting a bad connection from your phone to our conference bridge may cause echoing.
- In the majority of cases, hanging up and dialing in again will resolve echoing. If that does not, call customer service and they will be happy to trouble-shoot for you.
12. Can I have the same access number and conference codes each time I schedule a conference?
Yes, your access number and conference codes never change until you change them. Your conference codes are reservationless and re-usable.
Top13. How far in advance do I need to schedule my conference?
All conferences are reservationless and do not need to be scheduled, neither online nor with customer service, unless you are going to have more than 50 participants or need operator services.
If you are hosting a large conference or require an operator on your conference then you need to schedule with customer service a minimum of two working days in advance.
14. Is this an internet call?
No, we do not use Voice Over IP. Our lines are 100% fiber optic cables for the best possible connection.
Top15. What does the first caller hear upon dialing in to a conference?
All conference participants will hear a greeting, asking for your conference code.
If you enter a moderator code, you will be put directly into the conference. There is a time limit security feature that will boot you from the conference after 10 minutes if no one else has joined.
If you enter a participant code, you will be place on hold until the moderator arrives. The time limit security for participants is 5 minutes.
Once a second person joins the conference, whether it is the moderator or another participant, the time limit security feature is negated.
16. Is it possible for the presenter to mute the entire conference?
The presenter, or moderator, can mute all participants by activating lecture mode. This can be done in one of two ways:
- pressing *5 on your telephone keypad
- clicking the lecture mode icon on your dynamic conference management page online.
17. Can the call be recorded and transcribed? How?
There are three ways to record your call.
- The first is to press *2 when you are ready to begin recording.
- The second is to click on the record icon on your dynamic conference management page online.
- The last way is to set your conference to automatically record every call (this feature can be enabled from your Conference Manager in your account online).
- To receive a transcription or your conference you will need to order it through customer service. There is a 24 hour turn around time from your request to when you receive your transcript via e-mail. There is an additional fee for a transcript of $3.50 per line of text.
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18. Can I get a local number for my conference?
No, we do not provide local access numbers with the exception of the (404) area code in Atlanta, GA.
Top19. Can I use your service from outside the United States?
Yes, it is possible to use our service from any country by dialing the direct access phone number and accepting the international long distance charges.
Top20. How do I handle participants from different time zones?
When inviting participants to your conference, be sure to include the scheduled time for all time zones. There is a one hour time difference between each of the four time zones in the United States.
Top21. Are the conference calls private and secure?
Yes, all conferences are private and secure through the unique moderator and participant codes assigned.
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22. How can I get my user name and/or password if I forget?
Your user name will be the e-mail address listed on your account. You can have your password e-mailed to you by going to the customer log in site at https://www.corporateconferencecalls.com/customer/password.aspx
If you can not remember the e-mail address you listed on your account, you will need to call customer service and have them re-send your account information.
23. Is live customer support available?
Yes, we have representatives answering your calls from:
6 a.m. - 1 a.m. central time zone
24. Where can I find my bill?
Log in to your account https://www.corporateconferencecalls.com/customer/ and click on the billing tab at the top of the screen. You will be able to pull up a PDF of every statement that has been issued.
Top25. How do I see who was on my previous conference call?
Log in to your account online and click on the Conference Manager tab. Choose "View Conference List" and scroll to the bottom of the page. Under Conference History, find the date and time of your conference and click on "View." This will give you a list of all your participants with the option to download into an excel file for your records.
Top26. What about a seeing who is on my live call?
You can view your participants in real time by logging in to your account online, clicking on the Live Calls tab at the top of the page and then click on "view" located to the right on your conference name. There will be caller ID for each participant and a "Click to Listen" button for each participant.
Top27. What does "Conference 1, 2, 3, 4 and 5" mean on the sign up page?
You have the option of receiving up to 5 sets on conference codes in order to run simultaneous conferences. It is not necessary to fill in more than one space if you do not need more than one set of moderator and participant codes.
Signing up for more than one conference on a flat rate plan will result in multiple monthly charges.
28. Do I have to sign a service contract?
No! We value your business and know that once you have tried our service you will want to use CorporateConferenceCalls.com because of the quality service and fantastic rates you will receive in return. We want to earn your business everyday and do not see the need to restrict your freedoms as a customer with binding contracts!
Top29. What is the best way to invite participants to the call?
On the confirmation email, we have a portion you may copy which includes the information for the participants (excluding the Leader information). Copy and past this information into an email or letter to be sent in the invitation to each Participant. The information a participant needs is the toll-free access number and the Participant Code.
Top30. What if someone calls from a payphone?
If you access our system using a payphone within North America, a 75 cent payphone surcharge is applicable.
Top31. Can participants use their cell phones to join the conference call?
Yes you can use your cell phone to call our 800 access number and join a conference call.
Special Note to Cell Phone Users
Although access to our system is available from your cell phone through the toll-free number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. CorporateConferenceCalls.com is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue.
Top32. How do I start a Question and Answer Session From Website?
Question and Answer Session:
- Place the call in Lecture Mode *5
- Click on Live Calls
- Click on View
- Instruct the participants when ready to start Q&A to press star 1 on their telephone keypad:
- click the Take First Question
- Moderators and Participant will hear when their line is unmuted.
- When you are ready to move to the next question, click Take Next Question. This will mute the previous person and un-mute the next caller.
- Continue till you are finished with the session. Moderator will hear there are no more questions.
- Note: If you take the call out of lecture mode, the participants will have to hit *1 again to ask a question
33. What if someone calls from Alaska, Canada or Puerto Rico?
Calls from Alaska, Canada or Puerto Rico are included in your toll-free rate.
Flat-Rate Questions
1. Is there a cancellation fee?
There is never a fee to cancel your Service. However, we do not prorate or credit the unused portion of a month's service.
2. How do international callers get connected?
Actually, international callers can dial into our conference calls the same way your domestic participants do.
3. How many conference calls can I make in a month?
There is no limit. They just cannot overlap.
4. Does each caller need an access code or just the Leader?
When you receive your confirmation from CorporateConferenceCalls.com, you will receive your own permanent Dial-in Number and two Access Codes. The Participant Code you provide to each of your conference participants along with the Dial-in Number. The Leader Code is what you enter.
5. Do I have to make a reservation for my conference call?
No! There is no need to make a reservation. Your service is "on" and available for conference calls 24 hours a day and 7 days a week. We do not expect you to let us know when you are planning to have a conference call.
6. Can I dial out to a participant?
No. There is no dial-out feature available.
7. Will I hear a difference in sound or voice quality?
No. We use 100% Fiber Optic Lines.
8. Do I have to sign a service contract?
No! We value your business and know that once you have tried our service you will want to use CorporateConferenceCalls.com because of the quality service and fantastic rates you will receive in return. We want to earn your business everyday and do not see the need to restrict your freedoms as a customer with binding contracts!
9. Can participants use their cell phones to join the conference call?
Yes you can use your cell phone to call our toll access number and join a conference call.
Special Note to Cell Phone Users
Although access to our system is available from your cell phone through the toll number, your cell phone provider may/or may not charge you AIR TIME, lond-distance and other CHARGES. CorporateConferenceCalls.com is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue.
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10. Can I have more than one conference call going at the same time?
You can have as many conference calls in a month as you want, but not at the same time. For instance if you schedule a one hour conference call at 10:00 and another at 11:00 then your run the risk of your 11 o'clock parties joining your 10 o'clock call before it is finished. You may want to leave a 15 minute transition "gap" between scheduled calls or set up an additional account.
Web Conferencing Questions
- What do I need to run the Meeting Central?
- What if I am behind a Firewall?
- What can affect the performance?
- Can I show slide transitions in presentations?
- What types of files or applications can I share?
- What if I need more Seats?
- Can I have a Customer Login Page?
1. What do I need to run the Meeting Central?
Host / Presenter
Recommended
Pentium 4
1.2 GHz
512 RAM
100 MBit Network card
Accelerated video card by ATI, NVidia or equivalent
USB 2.0 w/webcam (video conference) *
Valid TCP/IP address
Windows 2000, XP & Vista
Microsoft® PowerPoint® 97 and above for presentations (optional)
Internet Explorer 5 or Netscape 5
* Web cams that are USB 2.0 or Firewire compatible are highly recommended because it reduces the load on the CPU.
Minimum
Pentium 4
800 GHz
512 RAM
100 MBit Network card
Video card
Valid TCP/IP address
Windows 2000, XP & Vista
Microsoft® PowerPoint® 97 and above for presentations (optional)
Internet Explorer 5 or Netscape 5
* Web cams that are USB 2.0 or Firewire compatible are highly recommended because it reduces the load on the CPU.
Participant
Minimum
Pentium 3
800 MHz
128 RAM
10/100 MBit Network card
Valid TCP/IP address
Windows & Macintosh
All Browsers Supported
Recommended
Pentium 4
1.4 GHz
512 RAM
100 Mbit Network card
USB 2.0 w/web cam (video conference) *
Accelerated video card by ATI, NVidia or equivalent
Valid TCP/IP address
Windows & Macintosh
All Browsers Supported
2. What if I am behind a firewall?
We use port 80 for your connection, so if you can access the internet you can use our service.
3. What can affect the performance?
Here are some of the main factors:
- the speed of your computer's connection to the Internet
- your Internet service provider
- overall Internet traffic
4. Can I show slide transitions in presentations?
Yes! If you share a Microsoft PowerPoint presentation, attendees can see the slide transitions.
5. What types of files or applications can I share?
You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. We are currently working to bring this feature.
6. What if I need more Seats?
You can contact our support team for additional seats at 1.800.775.6832
7. Can I have a custom login page?
Yes, If you meat our minimum requirement you will receive this feature.
