A good phone voice is vital in business, but especially so in teleconferencing. In every single audio and web conference the one thing that will always be used is speech. And even in a video conference, your voice is still at least half of the show. So what can you do if you feel that your phone voice needs a little punching up? Well, I journeyed across the internet and returned with a few good phone voice tips.
- Get Enough Air – People on average breathe shallow, filling their lungs to about 10% capacity. But air is the basis for speech—and living—so to improve speaking, start with getting more air in there. Take frequent pauses to breathe; a second or two after each statement should be enough to show vast improvements. Another benefit of these pauses is that you will have time to enunciate your words, think of what you will say next, and feel less inclined to fill the air with “ums” and “ahs.”
- Have a Solid Foundation - The best foundation you can give your voice is to breathe and speak from your diaphragm. To do this, move your diaphragm first instead of your lungs. And when you speak, force the air out with the diaphragm as well. With a solid foundation, your voice will be stronger, louder, and more dynamic.
- Sit Up Straight – If your lungs and diaphragm are constricted, they can't perform at their best. Keep your feet flat on the floor and don't cross your arms. Try not to lean forward or slouch back. Do like your mom always said and sit up straight!
- Find a Looking-Glass – No, it's not conceited to have a mirror on your desk… if you're using it to improve your communication. While on the phone, watch yourself in the mirror. What does your body language say? Are you gesturing to display your enthusiasm? Are you smiling? Watch your mouth and lips to make sure they are forming every word properly. A lazy mouth produces badly pronounced words.
- Don't Talk in the Morning – Well, no I'm not suggesting you stay mute until noon, though caffeinated drinks pull moisture from your mouth and vocal cords. Dairy causes you to produce extra mucus, making you need to clear your throat more often. The alternative? Drink lots of water before and during a conference call.
If you follow these tips, you'll notice a major improvement in your phone voice, let alone your normal everyday speech as well. Do you have any voice improvement tips? Leave a comment and share them with us!
