Pin Cushion

4/30/2008 5:56:00 AM

What to do with all these pin code - also called "conference code" -- options for your conference calls? If you have ever used a decent conference call service, you should be familiar with the pin codes used to identify which conference you want to join, but also identify you as someone who should be in that call. Each conference call, or room, has at least two codes: a moderator code and a participant code. At the most basic level, a simple no-frills call, these codes could be interchangeable. You can have as many moderators or participants - all using the same codes - as you want. You just have to have one of each.

The major difference between the two kinds of codes is that moderator codes have all the power. They can mute or kick whomever they want, they control the Q&A queue, they turn lecture mode on and off, and they can end the call whenever they wish. Participant codes are just that: they participate and that's it.

Other than their attributed roles, there are so many other things you can do with your pin codes. You can create more codes and not just by creating more conference rooms. You can have as many codes as you like for one conference. A code for everyone and everyone gets a code! You can even label them, make them personal, and always know who is in your conference call. Well, at least whose code it is.

A preferred pin management method is to have a main, general purpose, conference call room with moderator and participant codes that don't change. Then you can have a special conference room whose codes you only give to a select group. On top of all that, you can have a super-select room with personal codes for your group of people that uses conference calling the most. Of course, there are always the temporary or one-time use conference call rooms with specific codes. These codes are not only good for that one conference call, but also only during the actual time of the conference call as well.

Options are important in almost any product or service you use, and a good conference call provider will give you many conference call pin code options. Not only will this make it easier to fully utilize your conference call service, but can give you a cushion against getting trapped in only one way to have a conference call.

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